Tucson to Syracuse

Well, in October I made reservations to go home for Christmas on United, I made them on the phone because United in the past only allows one dog per plane and of course I have two Yorkie's. The agent said not problem and made the reservations with the two dogs. I thought that the merger was changing the policy because Continental always allowed four dogs per plane.

At 11 PM I received a phone call from United that the Tucson to Washington flight was cancelled. It said push 1 for agent. I sat on the phone for one hour listening to the dam United song over and over again, I am not sure why they would put their jingle on while they piss you off so bad. Anyway I dialed the United customer service number went through all of the freaking questions and while transferring me to the agent i got a dial tone.

This happened five times before giving up at 12:30 Am. I figured I have not received any email or text notification and Tripit pro sis not change the status of the flight and they are usually fast maybe it is a technical glitch and the call was bogus...

Upon waking at 2:30 Am to go to the airport, I found a text on my phone that in fact the flight was cancelled. I dialed the customer service line and this time it went through after all of the questions. The agent looked at my flights and said he would be right back, 15 minutes listening to the jingle and getting pissed off on hold, he came back and said there was a problem on getting on a later United flight, I have tow dogs and United only puts one on a plane. I asked, was I not on a United flight that got canceled? He said yes but the agent made a mistake booking you with two dogs. God knows what would have happen when we got to the counter if the flight was not cancelled.

OK now what, he stated you must check one dog.... I am not checking a Yorkie, it will screw him up for future travel... and it is cruel. Then he said, you can not fly United.. Super pissed I said if they had told me that a month ago I would have booked another carrier.... He said that was my only choice... I stated then you will book it.. He said OK.

Well back on hold again for 20 minutes listening to that freaking jingle again. Finally he returns and says I can fly Delta, Not a Star Alliance member so I loose all my boarding , baggage , upgrade privileges.......I HATE FLYING